Privacy Policy
Your privacy matters to us. This policy describes how Udlivery collects, uses, and safeguards your personal information.
Last updated: October 2026
Introduction
Udlivery ("we," "us," or "our") operates a campus-focused delivery platform that connects university students who need items delivered with student delivery partners ("Udliverers"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
By using Udlivery, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information We Collect
Account Information
When you create an account, we collect your name, university email address, phone number, university affiliation, student verification details, profile photo (optional), and account credentials. Udliverers additionally provide payout preferences and government-issued identification for verification.
Order and Delivery Information
We collect the details of the orders you place or fulfil, including pickup and drop-off locations on campus, item descriptions, delivery notes, order status and timestamps.
Location Information
With your permission, we collect device location to match orders with nearby Udliverers and to show live delivery tracking. You can turn location access off in your device settings, but some features may not work without it.
Payment Information
Payments are processed by secure third-party payment providers. We do not store full card numbers on our servers.
Usage and Device Information
We automatically collect information about how you use the app and website, such as device type, operating system, app version, IP address, pages viewed and crash reports.
How We Use Your Information
- To create and manage your account and verify student status
- To match, process and track orders and deliveries
- To process payments and payouts
- To provide customer support and respond to your requests
- To keep the platform safe, prevent fraud and enforce our Terms
- To improve and develop our services
- To send service updates and, where permitted, relevant notifications
How We Share Information
We do not sell your personal information. We share it only as needed: with the other party to an order (for example, a first name and delivery location), with service providers who help us run the platform (payments, hosting, analytics, support), when required by law, and with your consent.
Data Security and Retention
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes described here or as required by law.
Your Choices
You may access, update or delete your account information from the app, control location and notification permissions on your device, and request deletion of your data by contacting us. We will respond within a reasonable time and as required by applicable law.
Children
Udlivery is intended for university students and is not directed to children under 13.
Changes to this Policy
We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date.
Contact Us
Questions about this Privacy Policy? Email us at privacy@udlivery.com or visit our Contact page.